Free Shipping Over $45
Est. 2014
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Thevaprroom
Frequently Asked Questions

Frequently aked questions here.

1 Returns and Refunds
1.1 What is your refund / returns policy

We will always do our best to help with and troubleshoot any items that come from us. Do not hesitate to call 780-250-8277 or send us an email : [email protected]  

We offer a 15-day warranty from the day the item is delivered. The customer assumes the costs of shipping the item back. If an error is made on our behalf, ie. wrong items shipped. Shipping fees are waived.

Sale items are final sale! 

E-Liquids 

All sales of E-liquids are final. 

Accessories 

  Drip tips, opened packs of coils, wires cannot be returned (please be careful when selecting these items)

HARDWARE

WHAT WE COVER: 

  • Manufacturer defects ( Screen issues, auto fire, battery issues,malfunctioning devices, defective tanks)

What is not covered:

  • Damage caused by improper use/care : ie dropping, excessive force.
  • Modifying / unauthorized repairs will automatically void the warranty
  • Liquid damage
  • Cosmetic imperfections

  If the product comes with an authenticity card, it is important to keep them for warranty purposes. Manufacturers will not honor a return without it.

Refunds and Store Credit

If we are unable to fulfill a request for an authorized exchange. We will issue you a store credit;we are unable to issue refunds.

 

2 Age Verification
2.1 Do I have to be over 18 years of age to order?

Yes! You must be the legal age in your province to make a purchase. New customers will be required to show proof of age to Canada Post to receive your package.

3 Shipping
3.1 Shipping Times

Orders over $45 = free shipping via Canada Post to all of Canada. Estimated delivery time is 2-7 business days. Tracking code will be supplied on each order. 

Covid-19 , Christmas season have been known to cause delays in shipping times beyond our control. We try our best to get your package to you at the fastest time possible. Thank you for your understanding.

3.2 Shipping to the USA

Yes we do ship to the USA! 

  Flat rate $15 to anywhere in the USA . If you're order is over 200 shipping is free. 

 

 

3.3 International Shipping

Please contact us if you want items to be shipped internationally. We will get a quote for you .

3.4 How does same day shipping work?

You will receive your order by 6pm on the same day IF: 

- you paid for your order by 12:30pm

- you live in Edmonton  (Sherwood Park shipping will be available soon ) 


If you order after 12:30 pm your package will ship out to you the next day by 4pm. 

 

Orders over $45 will qualify for the same day shipping for free!

*If you have special delivery instructions (ie. live in an apartment) please provide them in the notes of your order.

Free Shipping Over $45
Est. 2014
Follow us on Social Media!
Thevaprroom