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Frequently Asked Questions

All your general questions answered here, or feel free to send us an email.

What's the difference between salt nicotine and free base?
                       Salt Nicotine                             Freebase 
Absorbs into the blood stream faster  Slow absorption into blood stream
Good for mouth to lungs vapers Good for direct and mouth to lung vapers
Constrained cloud production Big cloud production
Ideal for those with higher nicotine requirement  Ideal for those with lower nicotine requirement 


What is in vape juice?

  • Propylene glycol
  • Vegetable glycerin
  • Nicotine
  • Flavouring
Are there any advantages of vaping compared to smoking cigarettes?
  • Vaping allows you to control your nicotine intake
  • There are many different flavours to choose from
  • It is less harmful than smoking, smoking cigarettes is what creates the tar and carbon monoxide that lead to the long-term health damage
  • Vaping has a better aroma, there's no obnoxious stale cigarette smell
1 Returns and Refunds
1.1 What is your Refund / Return policy?

We will always do our best to help with and troubleshoot any items that are purchased from us. Do not hesitate to call 780-250-8277 or send us an email : [email protected] / [email protected]

We offer a 30-day warranty from the day the item is delivered. The customer assumes the costs of shipping the item back. If an error is made on our behalf, ie. wrong items shipped. Shipping fees are waived.

  • Sale Items | FINAL SALE 
  • All E-liquids/Disposables | FINAL SALE
  • Accessories | Drip tips, opened packs of coils, wires cannot be returned (please be careful when selecting these items)



What We Cover:

  • Manufacturer defects (Screen issues, auto fire, battery issues, malfunctioning devices, defective tanks)

What Is NOT Covered:

  • Damage caused by improper use/care: ie dropping, excessive force.
  • Modifying / unauthorized repairs will automatically void the warranty
  • Liquid damage
  • Cosmetic imperfections

- If the product comes with an authenticity card, it is important to keep them for warranty purposes. Manufacturers will not honor a return without it.


Refunds and Store Credit

If we are unable to fulfill a request for an authorized exchange. We will issue you a store credit; we are unable to issue refunds.


2 Age Verification
2.1 Do I have to be over 18 years of age to order?

Yes! You must be the legal age in your province to make a purchase. New customers will be required to show proof of age to Canada Post to receive your package. For same-day delivery, proof of age is required for first time orders before the delivery is sent out. 

3 Shipping
3.1 Shipping Times

Orders over $75 = free shipping via Canada Post to all of Canada. Estimated delivery time is 2-7 business days. Tracking code will be supplied on each order. 

Holiday season has been known to cause delays in shipping times beyond our control. We try our best to get your package to you at the fastest time possible. Thank you for your understanding.

3.2 Shipping to the USA

Yes we do ship to the USA! 

Shipping cost is estimated based on your location. If your order is over $200 shipping is free. 



3.3 International Shipping

Please contact us if you want items to be shipped internationally. We will get a quote for you!

3.4 How does same day shipping work?

You will receive your order on the same day IF: 

  • your order is complete & paid by 1:30pm on WEEKDAYS
  • you live in Edmonton, Sherwood Park or St. Albert

If you order after 1:45pm on a week day, your delivery will be completed the next business day.

Orders over $75 qualify for free shipping!!

*If you have special delivery instructions (ie. live in an apartment, you're at work) please provide them in your order notes.