Free Shipping over $35
Fast and friendly service
Est. 2014
Follow us on Social Media!

Return Policy

 Returns & Refund Policy 

We will always do our best to help with and troubleshoot any items that come from us. Do not hesitate to call 780-250-8277 or send us an email : info@thevaprroom.com  

We offer a 15-day warranty from the day the item is delivered. The customer assumes the costs of shipping the item back. If an error is made on our behalf, ie. wrong items shipped. Shipping fees are waived.

Sale items are final sale! 

E-Liquids 

All sales of E-liquids are final. 

Accessories 

  Drip tips, opened packs of coils, wires cannot be returned (please be careful when selecting these items)

Hardware

What we cover: 

  • Manufacturer defects ( Screen issues, auto fire, battery issues,malfunctioning devices, defective tanks)

What is not covered:

  • Damage caused by improper use/care : ie dropping, excessive force.
  • Modifying / unauthorized repairs will automatically void the warranty
  • Liquid damage
  • Cosmetic imperfections

  If the product comes with an authenticity card, it is important to keep them for warranty purposes. Manufacturers will not honor a return without it.

Refunds and Store Credit

If we are unable to fulfill a request for an authorized exchange. We will issue you a store credit;we are unable to issue refunds.

 

Free Shipping over $35
Fast and friendly service
Est. 2014
Follow us on Social Media!